If you’re having an issue with the app, please refer to the FAQ below. If your issue is not addressed there, feel free to contact support through Shopify or directly at [email protected].
When phones are in Low Power mode, the autoplay of video is disabled to save battery. This is a hardware constraint which is not possible to bypass.
Uploading an image to the Poster image field will provide a fallback option of showing a background image instead of the video when the video cannot play.
First, ensure that the video is not set to Private on YouTube or Vimeo. The video needs to be set to Public, Unlisted, or Hide from Vimeo in order to be embedded on other websites.
Users who have previously installed the app called Video Background by Shop Circle have reported issues with Video Loop Hero, even after the other app is uninstalled. The app is leaving behind code in your theme that must be removed manually.
This video shows how to remove the script, or get in touch with Support and we can assist.
All modern devices and browsers will prevent sound from automatically playing on page load. The app adheres to this standard and will require the user to turn the sound on manually with the sound icon.
If you’d like to change the position of the text overlay, it is possible by adding a few lines of CSS to the Custom CSS field. Please contact support with your request and we will assist you.